Return Policy

Thank you for shopping with VK Impex Ltd. We want you to be completely satisfied with your purchase. This Return Policy ("Policy") outlines our guidelines and procedures for returns, in compliance with the European Union's consumer protection regulations.

a. Under EU regulations, you have the right to withdraw from your purchase within 14 days from the day you receive the Products, without providing any reason. 

b. To exercise your right of withdrawal, you must inform us of your decision by contacting our customer service team or using the withdrawal form provided on our website. 

c. The withdrawal period begins on the day after you received the Products.

a. To be eligible for a return, the Products must be in their original condition, unused, undamaged, and in the original packaging. 

b. We may refuse returns or deduct a reasonable amount from the refund if the Products show signs of use, damage, or are not returned in their original packaging.

a. To initiate a return, please contact our customer service team to obtain a return authorization. We will provide you with instructions on how to return the Products. 

b. You are responsible for the return shipping costs unless the return is due to a defect or error on our part. 

c. We recommend using a trackable shipping method and insuring the package for the full value, as we are not responsible for lost or damaged return shipments.

a. Once we receive the returned Products and confirm their eligibility, we will process the refund to the original payment method used for the purchase. 

b. Refunds will be issued within 14 days from the day we receive the returned Products or receive evidence that you have returned them, whichever is earlier. 

c. We reserve the right to withhold the refund until we have received the returned Products or until you have provided evidence of their return, whichever occurs first.

a. The following items are generally non-refundable unless they are defective or not as described:

Products that have been personalized or customized according to your specifications.

Products that cannot be returned due to hygiene reasons, such as certain fireplace accessories.

Products that are perishable, downloadable, or consumed once opened, such as certain fuels or cleaning agents.

a. If you receive a defective or incorrect Product, please contact our customer service team immediately. We will arrange for a replacement, repair, or refund, depending on the circumstances. 

b. We may request additional information or evidence, such as photographs, to assess the defect or error before authorizing the return.

a. In addition to this Return Policy, you may also be entitled to certain statutory warranties under applicable laws in your country. 

b. The statutory warranty period and remedies may vary depending on the nature of the Product and your jurisdiction. Please consult the applicable laws for more information.

If you have any questions or need further assistance regarding returns, please contact our customer service team using the contact information provided on our website.